Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
All of our products are custom printed when an is order placed. Production takes about 2-4 days. Items are then packaged and shipped according to the shipping preferences selected at checkout.
Can I return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
I would like to speak with customer service. How can I get in touch?
You can email us. info@knotrightthreads.com
We will do our best to respond promptly.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel. We guaranty the quality of the products. If it isn't right we will fix it. Contact us right away via email.
info@knotrightthreads.com
Can you make custom design requests?
Please contact us and we will discuss your ideas and do our best to accommodate.
Do you offer volume discounts?
This is handled on a case by case basis. Contact us with your specific needs.